Every product you buy is covered by the manufacturer’s warranty.

You may return a product within seven (7) days of delivery, in the condition in which you received it, provided that the packaging has not been opened, damaged or altered and the product has not been used. Please send the product back together with the invoice and a letter or return form that includes your order number.

If you think a package was damaged during shipping, open and check it in front of the courier. If the product is damaged, do not accept it; ask the courier to prepare a damage report. Once you accept a delivery, you confirm that the courier has fulfilled its duty.

Products whose packaging has been opened, or that have been used or damaged in any way, cannot be returned.

The customer must return the product in the condition in which it was delivered and is liable for any loss of commercial value caused by use.

If you return a product or withdraw from a purchase, the price is refunded within ten (10) days after the returned product reaches us. Credit card refunds are processed by your bank within 2–6 weeks; this period is outside our control.

If the product or its packaging shows any sign of opening, damage, breakage, tearing or use, or cannot be returned in the condition in which it was delivered, the return will not be accepted and no refund will be made.

For faults that appear after delivery, please contact the manufacturer’s authorised service.

For returns that meet the conditions above, the shipping cost is paid by the customer.

Bank transfer refunds are made within 2 business days and credit card refunds within 3 business days. Your bank may not show a card refund on the same day; if so, please contact your bank’s card service. Once your order is marked “Cancelled”, the full amount is refunded to your credit card or to the bank account you paid from. For instalment purchases, your bank credits the refund to your card monthly.